Several surveys find that responses to COVID-19 have speeded the adoption of digital technologies by several years – and that many of these changes could be here for the long haul. This is also true for the adoption of smart city investment advancements. The advancements in creating digital or digitally enhanced offerings across regions are up to a seven-year increase, on average, in the rate at which companies develop these products and services.

The predictions are:

  1. 45% of communities will shift to a hybrid workforce using cloud-based applications, digital collaboration tools, and mobile technologies by 2021.
  2. 40% of cities will use digital space planning tools, such as digital twins, to speed socioeconomic recovery from COVID-19 and ensure the safe movement of people, goods, and services by 2022.
  3. 40% of police agencies will use digital tools, such as live video streaming and shared workflows, to support community safety and alternative response framework approaches to policing by 2022.
  4. 20% of midsize smart cities will appoint a dedicated staff lead to drive innovation and digital transformation by 2023.
  5. 20% of deployed local government devices will be compromised by malware and ransomware attacks in 2021 due to IoT ecosystem vulnerabilities.
  6. As a result of COVID-19, transit service and revenue pressures 40% of cities with 500,000+ residents will adopt technologies and platforms to increase private transportation solutions by 2023.
  7. Spending by smart cities and communities will be $203 billion by 2024.
  8. 75% of cities will provide interventions in the market to end the digital divide by 2025.
  9. 30% of cities will use automation, IoT, AI, and digital twins to blend the physical and digital and improve the remote management of critical infrastructure and digital services by 2025.
  10. 20% of city products and services will be delivered using high-touch digital and hybrid digital/physical experiences by 2026.

Hot topics and trends found in almost all analytics and predictions of global Smart City consulting companies

  • Smart grids
  • Micro public transit
  • Intelligent traffic management
  • Visual surveillance
  • Connected back office
  • Smart City platforms
  • Smart stadiums and campuses
  • IoT connected devices acceleration (incl. self-driving cars)

Here is a look at a few of the predictions that cover many of these use cases.

Cybersecurity and IoT installations

Smart Cities are using IoT sensors for environmental sensing, traffic monitoring, video surveillance, streetlight and infrastructure controls, and regulation of grid and waste water networks. IDC anticipates bad actors will target these networks with ransomware attacks in 2021. The report’s authors recommend that local governments use artificial intelligence and machine learning capabilities for security, orchestration, automation, and response (SOAR) to lower the risk of these attacks and to develop resilient plans to respond when they happen.

City leaders also should “hire people who can work at the intersection of cybersecurity and AI/ML techniques and design IoT ecosystems to take advantage of secure networking and IT infrastructure.”

New ways of policing

Over the next few years, new workflows will shift core police response technology away from a focus on violent crime, which makes up only 10%-20% of calls that come into police stations, according to the report. IDC predicts that cities and police departments will adopt technology to appropriately manage 80% of their caseload—lower-level crime and high-touch individuals struggling with mental health, addiction, juvenile delinquency, homelessness, and other social issues.

IDC predicts that these changes will support that shift:

  • Cities will need to create a baseline understanding of existing remote and virtualized options that could be used in emergency response, including the networking capabilities required to deliver in urban, rural, and remote locations.
  • IT will begin work with a new set of community partners that includes community safety stakeholders and privacy practitioners to ensure that this is being done efficiently and effectively.
  • Core operational technology and workflow will be altered to provide the right “off-ramp” to the appropriate health and human service agency for intervention. This will require working with the vendor community to structurally revamp IT and business processes across multiple jurisdictions. While this will require observing privacy constraints, successful implementations in Australia and Scotland demonstrate this is possible.

Microtransit will replace public transit

Cities worldwide lost billions in public transit revenue due to pandemic shutdowns. An ICD prediction is that this will force cities to rethink public transportation and turn to private solutions. This includes working with mobility-as-a-service providers, ride-hailing companies, car-sharing services, and bike and scooter companies. The other half of the equation is changing routes to neighborhood-centric while reducing scheduled routes to connect more distant neighborhoods. This more agile system will use an “in-neighborhood hub-to-spoke” model with longer-reach public transportation solutions focused on hub-to-hub trips to reach rural areas near cities. IDC analysts predict that planning discussions may shift away from “last mile” issues to the longest mile, a significant change from the “current one-size-fits-all approach often deployed today in public transportation.”